Digitalization means internal change, customer centricity and new business models. This was impressively demonstrated by our CIO Jürgen Tuffentsamer - talking at Google Cloud Summit 2019 keynote about G-Suite and the business value - as well as by Thomas Goecke and Lukas Fahnroth at Salesforce CxO Service Summit Munich 2019 - talking about the new role of service within the customer journey, new data driven service offerings and Field Service Mobile #FSL based on the Salesforce platform .