- Remote maintenance with live videos, photos, commenting functions, sharing of drawings, circuit diagrams, etc.
- Specialists assist commissioning work and the clarification of technical process details
- Perfect communication between users, service technicians and hotline
Like all other globally active companies, Koenig & Bauer is particularly affected by the current restrictions on travel. In this situation, data-driven services are helping to prepare machines for production and resolve service cases to the satisfaction of the users. The basis for this capability is a remote maintenance function which has been guaranteeing the high availability of Rapida sheetfed offset press on markets around the world since 1995. Where communication is conducted exclusively by telephone, however, there is a risk that only limited assistance can be provided or that the full scope of the issue cannot be conveyed when dealing with complex mechanical specifications or process-related issues.
That is precisely the point at which Visual PressSupport comes into play. This ‘digital’ tool enables forms of information sharing with added value and greatly simplifies communication for users and hotline technicians alike. The hotline technician sees exactly what the operator or service partner at the press can see. He can observe relevant processes and functions as moving images, and thus obtains a faster and more comprehensive overview of the situation in the press room. That eliminates the need for lengthy descriptions and reduces the risk of misunderstandings compared to a simple telephone call.
Koenig & Bauer Campus: Trainers and experts from Koenig & Bauer convey specialist knowledge in a small studio – also on the installation of UV dryers
Remote function checks and commissioning
This is how it functions in practice: When a new press is being set up, the installation of the UV dryers must be entrusted to specialists. Due to the current restrictions, however, they were unable to travel to the site. And yet commissioning was still possible – thanks to Visual PressSupport.
First of all, online training was organised for the local service technicians. This was provided through the Koenig & Bauer Campus, the press manufacturer’s training centre. The training course showed and explained the critical aspects of dryer installation and commissioning and the technicians received specific instructions for working on high-voltage equipment with voltages up to 4 kV.
There are many other ways in which Visual PressSupport is able to help. Printing process-related issues or mechanical problems can now also be solved remotely. The user of a large-format perfector press, for example, reported creasing of the sheet in the perfecting unit. Design engineers asked to be shown the sheets in question and certain mechanical elements via Visual PressSupport, and were able to determine an incorrect gripper setting. After correction, the press produced flawlessly once more.
In another case, coating plate changes were not functioning properly. A visual check of the coating plate revealed that the wrong plate type was set on the console. Once the setting was changed, plate changing was back to normal.
Visual PressSupport enables remote checking that everything is correctly installed in the high-voltage section of the control cabinet. If necessary, the dryer specialist can highlight elements he wants to check more closely and where corrections need to be made
Prerequisites for use of the Visual PressSupport service
- Android or iOS device
- A fast Internet connection via WiFi or mobile data
- In addition, use of a wired headset and prior installation of the Visual Support app are recommended
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